General
Who can buy from Mass Floor Supply?
Mass Floor Supply serves flooring professionals, contractors, and customers looking for quality flooring products and supplies. This is adapted from the source, which says KO Floor Supply sells only to the trade.
What happens if a check is returned?
A $40 bank and administrative fee may be charged for any returned checks.
Why doesn’t my floor look exactly like the sample?
Wood flooring is a natural product, so differences in color, grain, and shading are normal. Flooring may also change color over time, which is part of its natural character.
Are you open nights or weekends?
Please contact Mass Floor Supply directly to confirm current business hours and weekend availability. The source lists KO Floor Supply’s own hours, but those may not apply to Mass Floor Supply.
Do you offer shipping outside your local area?
Yes. Shipping may be available for orders beyond the regular delivery area, depending on the destination, order size, and shipping method. The source says KO ships across the country and beyond via USPS, UPS, and LTL, so this version generalizes that policy for Mass Floor Supply.
Can you deliver to a home or job site?
Delivery may be available to homes, businesses, and job sites depending on location, access, and order details. Delivery fees and conditions may apply. The source includes KO-specific truck routes, fees, and curbside limits, so this version keeps the concept without copying those exact local details.
What items are non-returnable?
Non-stocking items, clearance or liquidation items, special-order materials, adhesives, finishes, and stains are generally non-returnable.
Is there a restocking fee?
Yes. Accepted returns may be subject to a 25% restocking fee, and Mass Floor Supply may reserve the right to refuse a return.
Can I return products I purchased?
Returns usually require prior authorization and are generally accepted only on eligible stocking items within 30 days of purchase, with proof of purchase, provided the material remains in its original condition and packaging.
What forms of payment do you accept?
Mass Floor Supply accepts cash, checks, and major credit cards at the time of purchase, including Visa, MasterCard, American Express, and Discover.
Can I apply for credit with Mass Floor Supply?
If you are interested in opening a credit account, please contact Mass Floor Supply for information about the application and approval process. This is adapted from the source FAQ’s credit-application language.
Do your products come with warranties?
Warranties are provided by the manufacturers of the products sold. Customers should review all warranty terms and requirements before installation. If a product appears defective, it should not be installed, since installed material is generally considered accepted.