Shipping&Returns

Shipping Policy

At Mass Floor Supply, we are committed to delivering your order quickly and reliably.

All in-stock items are typically processed and shipped within 1–2 business days. Shipping costs are calculated at checkout and depend on your shipping destination. We currently ship only within the continental United States. At this time, we do not offer shipping to Alaska, Hawaii, or international locations.

Return Policy

We stand behind the quality of our products and want you to be fully satisfied with your purchase. If you need to return an item, please review our return guidelines below.

• Products may be returned within 30 days of delivery if they are unopened, unused, and in their original packaging.
• A 25% restocking fee will be deducted from your refund.
• Customers are responsible for the cost of return shipping.
• We do not offer exchanges at this time.
• Eligible returns may be issued as either a refund to your original payment method or store credit, based on your preference.
• Non-returnable items include adhesives, finishes, and stains.

How to Initiate a Return

To start a return, please follow these steps:

1. Log in to your account on Mass Floor Supply.
2. Navigate to the order containing the item you wish to return.
3. Click the “Request RMA” button next to the product.
4. Fill out the required return information and submit your request.

Once submitted, your RMA (Return Merchandise Authorization) will be reviewed, typically within 1 to 3 business days. If approved, you will receive an email with your RMA number and detailed return instructions. If your request is not approved, we will notify you by email with the reason for the denial.

Contact Information

Mass Floor Supply
10 Linscott Road
Woburn, Massachusetts 01801
Phone: (781) 933-6601
Email: rayt@massfloorsupply.com